We had been excited because by understanding how the sales staff at Verizon are paid, customers can get an advantage whenever haggling over a brand new phone. Just What? Haggling!? Over a phone!? Yes, even you are able to do it. Verizon Steve confesses all he understands, through the an easy task to the sublime…:
• Never get a 2-year agreement. “The only benefit up to a 2 year agreement is really a $50 cost savings on your own phone. Its perhaps perhaps maybe not worth every penny. Simply take the $50 and obtain a 12 months you’ll be able to update to a phone that is new 10 months.”
• Verizon reps get a small fortune from brand brand new lines and particular add-ons and text packages, make the most of this. They won’t let a customer that is new out of the home. “Play hardball, they’re going to do just about anything to obtain the lines that are new. VZW makes $ from the ongoing solution, maybe maybe perhaps not the phones. Inform them you don’t want to mail into the rebate. There does come a true point of diminishing comes back. As an example, if you moved in and desired a $39 plan and a totally free treo 700, perhaps maybe not gonna happen. But i’ve given away virtually every non-PDA phone within the shop for the right deal. Also inform them you shall choose the add-ons, and text package. Believe me right right here, they are 2 of this biggest metrics when it comes to reps. Get back the add-ons the following day and phone customer support to cancel your text package.”
• Mention the lost or stolen system to obtain 25% off a brand new phone, no matter if you’re under contract. Who’s to express you didn’t lose it?
• you could possibly get “a brand new phone (and brand new agreement) for the low price after year. if you’re on an interest rate plan of $59.99 or maybe more,”
• Insurance is a rip-off. It costs an excessive amount of and contains a $50 deductible.
• Tell them you’ll sign up for the Unlimited Data Arrange along with your Treo. “Speaking of Treos, frequently they feature a supplementary $100 off in the event that you have the Unlimited data plan. Have it.. Save $100 and cancel it the following day if you don’t are interested. The leverage the following is amazing also for the reason that it end that is high package matters as a brand new activation in a roundabout way for the rep. None associated with information packages are contractual. I personally use to share with the clients this to save them $.”
• Reps don’t get because money that is much you’re nevertheless in a agreement. The store reps won’t be as motivated to help you if you upgrade on the phone with Verizon.
• request a commitment credit regarding the phone prior to going to your store. “One solution to work the machine then go into the retail store and use your New Every 2. The two credits can’t be combined and that is the only way to get both if you have New Every 2 and are out of contract is to call customer care, have them put you back into contract, but ask for a loyalty credit (up to $60 off your next months bill. I’ve never seen this not work, that you already got a credit, but the system are not that informative and I have never seen that happen although they could technically say. Just be sure you understand the contract guidelines for VZW in a state, and then make certain you go to the store over time to cancel the new agreement in situation you cant make use of the NE2.”
Work with Cingular, Verizon, Sprint or T-Mobile and wish to confess? Write to us at tips at consumerist dot com.—MEGHANN MARCO (Photo:cmorran123)
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• Cingular Arbitration Escape Script Addendum “After trying our technique, Jut stated: “Finally for each call they provided me with some form of hurdle that I couldn’t bypass, just like the must have my original finalized agreement at hand, or that chatstep we had a need to get into a brick-and-mortar shop, or claiming the computer systems weren’t attempting to pull up information they required.” We’ve got your handy rebuttal the following.”
Us a line at [email protected] if you’ve got any questions to ask or tips to share, just drop.
Editor’s Note: This article originally showed up on Consumerist.